July 29, 2020
To our Valued Customers,
As you well know, the widening spread of the Coronavirus, along with warnings from global health authorities, is intensifying the demand for infection control products globally. DASH Medical Gloves, along with the entire health care products industry is experiencing increased pressure on the supply chain. This situation is limiting the availability of essential items such as gloves, face masks and germicidal wipes. It is estimated that the worldwide demand for gloves has increased by 3 times.
We are making every effort to procure as much product as possible, but sourcing realities limit our ability to offer customers the quantities requested. We have made the decision to only service our existing customers (within 24 months) to ensure we have the necessary inventory to meet your needs and to limit backorders as much as possible. We expect this situation to improve later this year or early next year as our factories expand their production capacity and the shortage of raw materials eases.
We have seen the cost of our products increase 50% to 300%. We have absorbed these additional costs for as long as possible but are now forced to make changes to our pricing to ensure that our supply continues. We will continue to work with our factories on costs and we hope that prices will stabilize or decrease in the months ahead.
Thank you for your understanding as we navigate these changes and continue to provide high-quality products and exemplary service to our loyal customers.
If you have any questions or concerns, please feel free to contact us at 1-800-523-2055 or email firstname.lastname@example.org
President and CEO
DASH Medical Gloves